iphone 7 cannot connect to itunes. unguilty response
i try to get a backup on my iphone 7, but i can not connect it to itunes. pop up says: iTunes couldn´t connect to iphone, there´s a unguilty response from device.... what can i do?
iPhone 7
User profile for user:
Leanne_68
User level:
Community Specialist
Hi alexfromfrankfurt,
Congratulations on your new iPhone 7! I understand that you're having some troubles creating a backup of your iPhone using iTunes because of an error you're receiving. I know it's important to have your data secure in a backup, so I'm happy to help.
Since you've got a new iPhone, make sure that iTunes is up to date on your computer as well. This article has more information on that and other troubleshooting:
If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support
Thanks for using the Apple Support Communities. Cheers!
Congratulations on your new iPhone 7! I understand that you're having some troubles creating a backup of your iPhone using iTunes because of an error you're receiving. I know it's important to have your data secure in a backup, so I'm happy to help.
Since you've got a new iPhone, make sure that iTunes is up to date on your computer as well. This article has more information on that and other troubleshooting:
If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support
Thanks for using the Apple Support Communities. Cheers!