iphone 7 cannot connect to itunes. unguilty response

i try to get a backup on my iphone 7, but i can not connect it to itunes. pop up says: iTunes couldn´t connect to iphone, there´s a unguilty response from device.... what can i do?

iPhone 7

Posted on Sep 26, 2016 11:58 AM

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1 reply

Sep 27, 2016 3:09 PM in response to alexfromfrankfurt

Hi alexfromfrankfurt,

Congratulations on your new iPhone 7! I understand that you're having some troubles creating a backup of your iPhone using iTunes because of an error you're receiving. I know it's important to have your data secure in a backup, so I'm happy to help.

Since you've got a new iPhone, make sure that iTunes is up to date on your computer as well. This article has more information on that and other troubleshooting:
If your iTunes backup couldn't be completed or you can't restore from a backup - Apple Support

Thanks for using the Apple Support Communities. Cheers!

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iphone 7 cannot connect to itunes. unguilty response

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